March 2008

Known Issues and Troubleshooting tips

Automatic flash installer detection does not work properly on
Firefox / Mac versions 2.0.0.7 through 2.0.0.12. Updating the browser
to 2.0.0.13 fixes the issue. Click here to update. We are investigating fixes on our end.

If you have attempted to uninstall flash plug-in in the past without running appropriate uninstaller, the plug-in may not operate properly. To fix this issue, run the uninstaller again to completely remove all components, and then click here to install flash again.

There has been sporadic incidents reported of Flash Player 9.0.115 dying mysteriously on its own. When this happens you will not see Flash elements instantiated across our site as well as any site on the internet with Flash content. To solve this problem, you have to click here to re-install Flash again. It is wise to also run the uninstaller per above to ensure the new build is clean. As far as we know this is an issue on Adobe’s end – the provider of the plug-in.

How to report install problems: click here

The page will detail specific Flash Player version you have in addition to a few other useful information. If you are having trouble seeing our content, please cut-and-paste the result from that tester page and let us know. Be sure to include the operating system and browser you are using.

Page layout are optimized for FireFox and Internet Explorers on PC / Safari and Firefox on Macs. There are a few issues here and there but should not be critical to enjoying Gameday content.

Our content operates best at broadband connection speed on computers that are, from general consumer specifications, not older than 3 years. However, we have tested on pretty old machines and they do load and chug along, albeit not optimally.

Welcome to 2008 Gameday

Welcome to the 2008 version of Gameday on MLB.com, the premier destination for following live baseball on the Internet. As we do every year, we’ve done our best over the winter to improve and enhance Gameday — and fix the parts that didn’t work as well as we would like — to make it the most enjoyable and informative experience possible. Here’s a quick rundown of what’s new…

First and foremost, we upgraded the Flash engine that runs Gameday to provide much faster and smoother performance than ever before. You will need to upgrade to Flash 9.0.115 if you haven?t already done so (click here), but it?s a very quick update and definitely worth it!

Once you have Gameday up and running, you?ll see that we?ve overhauled the design and layout to make it easier to read and easier to use. Gone are the tiny fonts and black background that made Gameday  too hard to read, which have been replaced by larger, darker fonts against a lighter background. In other words, Gameday looks now like something you can actually read! Later on this season we will also be introducing Gameday mini, a tiny version of Gameday for the multi-taskers to dock on the side of the computer screen while you work.

There?s more to read this year, too, since we?ve integrated Gameday with our in-depth game Previews and Wrapup coverage, to provide one-stop shopping for each game from beginning to end, and beyond. Watch for video previews for each game and, before too long, post-game highlights in the wrapups.

Video isn?t just for before and after the game, either? as you all know, MLB.com is all about live baseball, so this season we?ll be providing exclusive in-game video highlights right in the Gameday window. Each game will feature about a dozen high-quality video highlights of top plays, each posted within minutes after the action occurs on the field.

But Gameday isn?t just about video, it?s always been about providing the fastest and most detailed information about what?s happening on the field. Last year we ramped up the Pitch-f/x technology to provide pitch speed, trajectory and location data for about half of the games played around the league. This year we?ll be providing that data for all games played in each MLB ballpark, starting with this Sunday night?s game in Washington.

In addition to expanding this technology to include all games, this season MLB.com will be the first provider ever to offer real-time pitch identification (fastball, curveball, even knuckleballs!) for every pitch thrown in every game. We?ve worked closely with several MLB clubs to develop this feature and believe it will provide an entirely new way to enjoy the game and appreciate the incredible ability of Major League pitchers.

Finally, later this season we?ll introduce a fully functional 3D pitch environment with a new set of features that will present the pitch data like you?ve never seen before. You?ll have the ability to select the camera angle, zoom in and out, pan across the field, and isolate different pitches in a light-weight, easy to use interface.

All of these changes were carefully planned to incorporate as much user feedback and requests as possible. Thanks to everyone who has posted on this blog, with both positive and negative comments? we?ve read everything and taken many suggestions into account as we built what we think will be the best Gameday yet.

Bookmark: http://mlb.mlb.com/mlb/gameday

Keep the feedback coming, and let?s play ball!

Thanks,
The MLB.com Gameday Team

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